MiNT, Madrid Intelligent



When the City of Madrid's new model of environmental services provision was defined in 2014, it became clear that the systems used were not suitable for modern and efficient management. The management tool comprised multiple isolated systems that could not communicate with each other. These were not suitable for the new smart city model being designed by the City itself.


In April 2015, the "MiNT, Madrid Inteligente" project was launched. Its aim is to manage these services efficiently, with a view to creating the foundation for an intelligent city platform for Madrid that would make it possible to transform the services digitally. The new system provides a set of features that are key to the City's services model. The services model has three key pillars: quality, participation and integration.


The model is based on quality and transparency and on the assessment of the services. Each service provided is evaluated using quality indicators that are used to pay for the services. Their assessment is a complex process which uses data from sensors (Internet of Things), inspections and public opinion to determine the fulfilment of its function.


The coordinated participation of the different parties is another distinguishing characteristic. The City plans services based on internal information and the requests of citizens. The latter can be made through multiple channels and, most particularly, through mobile devices; municipal employees and companies with concessions for the services carry out the planned work and report on their results. Finally, integrating the information makes it possible to fully track the elements of the inventory and the activities carried out. This communication is shared by all parties and makes information-based management possible.


This single vision of the city's resources and activities makes efficient management possible by preventing duplications. The MiNT platform is based on IBM's Maximo® and Intelligent Operations Center® solutions.



-To build a unique platform that makes it possible to manage the city's public services via indicator-based contracts.

-To define the technological foundation for the construction of the city's future services in the coming years.



Commenced in April 2014.



The project has a budget of 15 million euros in the period 2014-2018.